Help us change the face of technology

Amkor Technology Singapore’s main focus is sales and support operations. We’re looking for dynamic professionals who blend creativity and experience with vision and cooperation. Our unique corporate culture is reflected in our main purpose: use our collective talents and energies to achieve prosperity and fulfillment for our customers, our company and our people. Amkor Technology’s mission is to be the world’s premier semiconductor assembly and test services company through customer satisfaction, leading edge technology and financial performance.

Amkor Technology is an Equal Opportunity Employer.

Career Opportunities

Business Operation Manager

This role is to support global business processes across sales, factories and business unit organizations, with a focus on pricing activities. We are looking for a resourceful team player who is adept at utilizing and integrating data from multiple systems to put together pricing proposals. The candidate should be highly adaptable to changing business needs and possess strong analytical skills. This position is based at our Regional Singapore office.

Core Responsibilities:

  • Build up cost models to provide package cost estimates to Business Units (BU) and factory
  • Maintain and update regularly pricing history database
  • Respond timely to relevant pricing requests in RFQ systems through market benchmarking and profitability analysis
  • Support BU to formulate pricing strategy and take pricing actions to enhance profitability
  • Support critical meetings with internal cross-functional teams on product/package costing
  • Partner with BU, factories and sales to assure an integrated and profit-maximizing approach
  • Responsible for production price maintenance duties, and approving pricing issues in SAP
  • Assist global sales take-or-pay coordination and reconciliation
  • Adhoc analysis of various revenue-related items

Qualifications:

  • BS degree in Engineering
  • Minimum 6 years of relevant experience in the semiconductor industry
  • Demonstrated understanding of semiconductor assembly processes and raw materials
  • Familiarity with SAP system
  • Advanced Excel skills and the ability to manipulate large data set is a must
  • Strategic thinker with a proven ability to translate technical requirements/issues into the business context or vice versa
  • Excellent communication and presentation skills, both verbal and written
  • Independent, able to multi-task, and collaborate with cross-functional and cultural groups

PLEASE NOTE: Applicants must be Singapore citizens or Singapore permanent residents.

When submitting CV to SGRecruit@amkor.com, please indicate in the subject header of the email, the position you are applying for.

Sales Technical Program Manager

This position works with the sales account manager and customer service personnel in all technical aspects of customer engagement. The TPM is responsible for first-level technical customer support, aids in developing account strategy, and provides critical feedback on Amkor’s ability to align with customer needs. These activities can include technical Q&A, design generation, implementation of change notices, audit preparation and participation, resolution of technical issues, technical presentations and factory visits with the customer.

Job Summary:

  • Drive teams across Amkor sites for the successful roll-out of new programs to high-volume manufacturing (HVM)
  • Drive/lead factory/customer technical projects and serve as the point of contact for quality and NPIs
  • Implements change notices; resolves technical issues
  • Communicate and manage all customer processes and package roadmap strategies
  • Communicate all new customer technology requirements to the appropriate BU teams
  • Provide technical support to the sales manager and the rest of the sales team to improve customer satisfaction
  • Prepares and participates in audits and factory visits with customers

Qualifications:

  • Bachelor’s or Master’s Degree in Engineering
  • Minimum 8-10 years of relevant working experience in the assembly process of the back-end of semiconductors; preferably in IC Advanced Packaging Technology
  • Knowledge of DOE, reliability requirements, material selection, FMEA, Failure Analysis and other quality and statistical tools
  • Self-driven and has excellent problem-solving and organizational skills for daily customer support and managing ongoing and future programs
  • Communicate and present effectively in small and large groups
  • Work independently and as a team player with customers and worldwide cross-functional teams within the organization
  • Must be proficient with MS Office Suite (Excel, Word, and PowerPoint)
  • Willing to travel when needed
  • Flexible to work within US, Europe and Asia business time zones

PLEASE NOTE: Applicants must be Singapore citizens or Singapore permanent residents.

When submitting CV to SGRecruit@amkor.com, please indicate in the subject header of the email, the position you are applying for.

Senior Customer Service Representative

The Senior Customer Service Representative will maintain post-sale contact with existing clients in order to facilitate a positive and productive long-term relationship.  Communicate with customers with regard to any account problems.  Represent the voice of customers to resolve issues.

Core Responsibilities:

  • Respond to all customer phone calls, emails, etc. Serve as primary contact for day-to-day communication with customers
  • Provide engineering build quotes to customers through the RFQ system and work closely with various functional teams.
    Responsible for all Mass Production Pricing Maintenance duties, including handling pricing issues, new device setup, and updating master quote and customer portal
  • Work with the billing team to identify and resolve pricing mismatches, contacting factories to seek clarification as needed. Work with customers to resolve and revise POs as needed and resolve payment issues
  • Generate Materials report to customers to drive for material disposition. Set up conference calls to educate customers on liabilities. Collect additional data as needed and work with customers to get payment issues resolved
  • Review Customer Forecast and Commits (review weekly and provide monthly capacity statement) and drive for high revenue attainment
  • Follow through on customer escalation, e.g. loading and shipment

Required Qualifications:

  • Degree in any discipline preferably with a Business/Management background
  • 5 years & above of relevant working experience in in-house sales and customer service or planning functions
  • Experience in the semiconductor industry is a must
  • Meticulous with an eye for details
  • Strong analytical, problem solving and organizational skills
  • Able to prioritize and multi-task in a dynamic work environment
  • Able to work both independently and as a team player with customers and worldwide cross-functional teams within the organization
  • Possess excellent communication skills
  • Strong knowledge of Microsoft Office, particularly Microsoft Excel
  • Able to adapt to changes and has a strong customer satisfaction-oriented mindset
  • Cheerful and energetic personality
  • Occasional travel is required

PLEASE NOTE: Applicants must be Singapore citizens or Singapore permanent residents.

When submitting CV to SGRecruit@amkor.com, please indicate in the subject header of the email, the position you are applying for.

Senior Director, Enterprise Applications

The Senior Director, Enterprise Applications is responsible for all aspects of IT for the business areas, including strategy, planning, delivery, and the oversight of business services. The Senior Director will introduce highly innovative solutions and be passionate about user experience and delivering business value. This leader will work in a fast-paced, innovative environment with the stability of working for a global, established, and growing technology company. The scope of this role includes IT systems for all business functional areas globally, including finance, sales, supply chain, legal, HR and procurement. As part of the IT leadership team reporting to the chief information officer (CIO), the Senior Director will ensure the effective implementation and operation of IT systems and related change activities through all stages of the systems lifecycle. The IT solutions and services delivered are key enablers to the overall business strategy and objectives.

The Senior Director, Enterprise Applications will be a core leader in driving technology value throughout Amkor, helping to enable technology and business process efficiency throughout the organization. This role will partner closely with various functional leaders, establishing strong partnerships with these individuals. The current technology environment consists of a portfolio of integrated solutions, including SAP, Salesforce, SuccessFactors, and Agile, among others. The Senior Director will manage a team of dedicated specialists and business partners across multiple geographies while utilizing partners and the corporate IT organization for delivery.

Essential Duties and Responsibilities:

  • Working with the CIO, IT leadership team and relevant business function executives, contribute to the global IT strategy and IT roadmap
  • Working with other IT leaders in playing an active part in realizing the overall strategic IT architecture vision and goals
  • Develop, review, and maintain a strategy, future activity roadmap and defined set of IT services provided. Oversee the execution of plans and operations with the respective teams to meet the needs of the business
  • Define and deliver the portfolio of projects and services in conjunction with those key business areas including technologies, people, processes, and communications activities. Ensure compliance, regulatory and information security aspects are provided effectively across these key business systems
  • Build an efficient, effective, and high-performing global organization, which is both integrated into the wider IT organization and highly effective among global business functions and regions. Optimize resource allocation to build effective teams and maximize local opportunities while delivering on the global strategies for each business
  • Deliver on the projected road map and strategy to agreed financial capital and operational budgets and targets
  • Promote and drive the continuous improvement of IT processes, policies, and procedures, being sure to drive for improved outcomes and value realization
  • Provide inspiring leadership and management for the teams and be a role model for leadership across the wider IT organization. Develop leadership capabilities and career pathways that build and retain talent in the business
  • Perform all activities in compliance with internal and external requirements and standards
  • Attract, hire, and retain top talent while continuing to develop a deep technical understanding of all SG&A areas

Collaborating and Influencing:

  • Identifies all necessary stakeholders and connects with them to gain support or agreement
  • Negotiates with a genuine give-and-take approach that takes all parties’ perspectives into account
  • Takes advantage of opportunities to build strategic relationships to achieve a specific outcome
  • Engages others in open dialogue and adapts own influence approach to different stakeholders in ways that address their interests or concerns
  • Anticipates emerging or potential conflicts among all stakeholders and takes steps to pre-empt them

Leading People:

  • Identifies and leverages individual strengths and potential within the team
  • Engages the team in discussions about the longer-term strategy and how they can contribute
  • Delegates significant responsibilities to team members to free themselves to work on other priorities
  • Gives team members decision-making authority and accountability within their areas of responsibility
  • Invites the team to recommend ways to solve problems, discuss challenging issues, or generate new ideas

Required Qualifications:

The Sr. Director must be a pragmatic, collaborative leader who can define a clear vision and strategy and mobilize the organization and other resources to deliver. The leader will be delivery-focused and have a track record of helping complex organizations through times of change and transformation, with a balanced approach to risk mitigation and delivery of business outcomes. The Senior Director should be familiar with modern software development methodologies, be able to dive deep and rapidly iterate on new ideas, and partner with business leaders at a global and diverse multinational corporation. The Senior Director will have experience leading teams and building followership in the organization while driving prioritization and focus in a diverse, complex, and highly collaborative work environment that is increasingly global in its scale of integration. The ideal candidate will bring a strong blend of technology and business process acumen, as well as a customer orientation.

  • Ten or more years of experience as a senior IT leader in a global business with scale
  • Bachelor’s degree in IT, engineering, science, and/or business management disciplines. An advanced degree would enhance the candidate’s qualifications
  • Experience in a highly complex environment is required; those who have worked in the semi-conductor, technology, or manufacturing industries will be given additional consideration
  • Large-scale strategy, project, and service delivery
  • Driving the implementation of both package solutions and custom development in a complex environment of continual change and transformation
  • Built and managed globally dispersed teams at scale, inclusive of both internal and external resources
  • Having managed teams of at least 100 resources

PLEASE NOTE: Candidates must reside in Singapore.

When submitting CV to SGRecruit@amkor.com, please indicate in the subject header of the email, the position you are applying for.

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What we offer

Group medical insurance

Group dental insurance

Birthday Month Leave

Annual health screening program

Business travel insurance

Group term life

Group accidental death insurance

Annual leave

Other statutory leaves, as applicable

Profit sharing

Service recognition

Staff welfare activities