Help us change the face of technology

Amkor Technology Singapore’s main focus is sales and support operations. We’re looking for dynamic professionals who blend creativity and experience with vision and cooperation. Our unique corporate culture is reflected in our main purpose: use our collective talents and energies to achieve prosperity and fulfillment for our customers, our company and our people. Amkor Technology’s mission is to be the world’s premier semiconductor assembly and test services company through customer satisfaction, leading edge technology and financial performance.

Amkor Technology is an Equal Opportunity Employer.

Career Opportunities

Business Operation Manager

This role is to support global business processes across sales, factories and business unit organizations, with a focus on pricing activities. We are looking for a resourceful team player who is adept at utilizing and integrating data from multiple systems to put together pricing proposals. The candidate should be highly adaptable to changing business needs and possess strong analytical skills. This position is based at our Regional Singapore office.

Core Responsibilities:

  • Build up cost models to provide package cost estimates to Business Units (BU) and factory
  • Maintain and update regularly pricing history database
  • Respond timely to relevant pricing requests in RFQ systems through market benchmarking and profitability analysis
  • Support BU to formulate pricing strategy and take pricing actions to enhance profitability
  • Support critical meetings with internal cross-functional teams on product/package costing
  • Partner with BU, factories and sales to assure an integrated and profit-maximizing approach
  • Responsible for production price maintenance duties, and approving pricing issues in SAP
  • Assist global sales take-or-pay coordination and reconciliation
  • Adhoc analysis of various revenue-related items

Qualifications:

  • BS degree in Engineering
  • Minimum 6 years of relevant experience in the semiconductor industry
  • Demonstrated understanding of semiconductor assembly processes and raw materials
  • Familiarity with SAP system
  • Advanced Excel skills and the ability to manipulate large data set is a must
  • Strategic thinker with a proven ability to translate technical requirements/issues into the business context or vice versa
  • Excellent communication and presentation skills, both verbal and written
  • Independent, able to multi-task, and collaborate with cross-functional and cultural groups

PLEASE NOTE: Applicants must be Singapore citizens or Singapore permanent residents.

When submitting CV to SGRecruit@amkor.com, please indicate in the subject header of the email, the position you are applying for.

Sales Technical Program Manager

This position works with the sales account manager and customer service personnel in all technical aspects of customer engagement. The TPM is responsible for first-level technical customer support, aids in developing account strategy, and provides critical feedback on Amkor’s ability to align with customer needs. These activities can include technical Q&A, design generation, implementation of change notices, audit preparation and participation, resolution of technical issues, technical presentations and factory visits with the customer.

Job Summary:

  • Drive teams across Amkor sites for the successful roll-out of new programs to high-volume manufacturing (HVM)
  • Drive/lead factory/customer technical projects and serve as the point of contact for quality and NPIs
  • Implements change notices; resolves technical issues
  • Communicate and manage all customer processes and package roadmap strategies
  • Communicate all new customer technology requirements to the appropriate BU teams
  • Provide technical support to the sales manager and the rest of the sales team to improve customer satisfaction
  • Prepares and participates in audits and factory visits with customers

Qualifications:

  • Bachelor’s or Master’s Degree in Engineering
  • Minimum 8-10 years of relevant working experience in the assembly process of the back-end of semiconductors; preferably in IC Advanced Packaging Technology
  • Knowledge of DOE, reliability requirements, material selection, FMEA, Failure Analysis and other quality and statistical tools
  • Self-driven and has excellent problem-solving and organizational skills for daily customer support and managing ongoing and future programs
  • Communicate and present effectively in small and large groups
  • Work independently and as a team player with customers and worldwide cross-functional teams within the organization
  • Must be proficient with MS Office Suite (Excel, Word, and PowerPoint)
  • Willing to travel when needed
  • Flexible to work within US, Europe and Asia business time zones

PLEASE NOTE: Applicants must be Singapore citizens or Singapore permanent residents.

When submitting CV to SGRecruit@amkor.com, please indicate in the subject header of the email, the position you are applying for.

Senior Customer Service Representative

The Senior Customer Service Representative will maintain post-sale contact with existing clients in order to facilitate a positive and productive long-term relationship.  Communicate with customers with regard to any account problems.  Represent the voice of customers to resolve issues.

Core Responsibilities:

  • Respond to all customer phone calls, emails, etc. Serve as primary contact for day-to-day communication with customers
  • Provide engineering build quotes to customers through the RFQ system and work closely with various functional teams.
    Responsible for all Mass Production Pricing Maintenance duties, including handling pricing issues, new device setup, and updating master quote and customer portal
  • Work with the billing team to identify and resolve pricing mismatches, contacting factories to seek clarification as needed. Work with customers to resolve and revise POs as needed and resolve payment issues
  • Generate Materials report to customers to drive for material disposition. Set up conference calls to educate customers on liabilities. Collect additional data as needed and work with customers to get payment issues resolved
  • Review Customer Forecast and Commits (review weekly and provide monthly capacity statement) and drive for high revenue attainment
  • Follow through on customer escalation, e.g. loading and shipment

Required Qualifications:

  • Degree in any discipline preferably with a Business/Management background
  • 5 years & above of relevant working experience in in-house sales and customer service or planning functions
  • Experience in the semiconductor industry is a must
  • Meticulous with an eye for details
  • Strong analytical, problem solving and organizational skills
  • Able to prioritize and multi-task in a dynamic work environment
  • Able to work both independently and as a team player with customers and worldwide cross-functional teams within the organization
  • Possess excellent communication skills
  • Strong knowledge of Microsoft Office, particularly Microsoft Excel
  • Able to adapt to changes and has a strong customer satisfaction-oriented mindset
  • Cheerful and energetic personality
  • Occasional travel is required

PLEASE NOTE: Applicants must be Singapore citizens or Singapore permanent residents.

When submitting CV to SGRecruit@amkor.com, please indicate in the subject header of the email, the position you are applying for.

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What we offer

Group medical insurance

Group dental insurance

Birthday Month Leave

Annual health screening program

Business travel insurance

Group term life

Group accidental death insurance

Annual leave

Other statutory leaves, as applicable

Profit sharing

Service recognition

Staff welfare activities