The customer is the judge of our quality
By embracing the principles and concepts of a “Total Quality Management” culture, Amkor’s quality awareness is inherent in all aspects of business through new product development, manufacturing, administration, sales and customer service. This extends beyond Amkor to include our 1st and 2nd tier suppliers where our “Supplier Partnership Program” is designed to ensure the availability of quality and cost-effective materials and parts. Amkor has been ranked as #1 in supplier quality by many of our customers and is the industry leader in reliability modeling, testing and standardization.
“Delighting our customers beyond expectation through continuous improvement with innovative quality products and services that perform reliably over time.“
The Amkor World Wide QOS (Quality Operating System) is used in conjunction with standard operating procedures and specifications to provide comprehensive operating guidelines. These have been modeled to industry and internationally accepted standards, with our management and systems and all manufacturing sites worldwide working towards, or have received certification to ISO-9001, ISO-14001, OHSAS-18001, TS-16949/IATF-16949, DLA (Defense Logistics Agency) DSCC, MIL-STD-38535 QML and MIL-STD-883, Level Q (Plastics) and Level S (Hermetics) and Sony Green Partner Certifications.
Ten Guiding Quality Principles
The customer defines
Our goal is to provide industry leading reliability with zero defects.
Quality extends not only to our products, but also our services.
We strive to meet customer commitments and deadlines,
Every employee plays a role in continuous improvement driving quality excellence.
We maintain the attitude of “Do it right the first time, all the time.”
Supplier quality management is key to driving Amkor’s
Prevention, rather than detection, diminishes defects and eliminates corrective measures.
Employees strive for quality excellence ensuring customer satisfaction.
Our compliance to customer expectations, not just specifications, is an Amkor requirement.
Key Quality Elements
“Defect prevention rather than detection.”
Our Total Quality Management program traces its roots to our Total Statistical Process Control program, initiated in the mid ’80s, providing the cornerstone for our continuous improvement and elimination of defects. Key TQM elements include:
- Voice of the Customer and Voice of the Process Program (VOC/VOP)
- Best Known Method (BKM)
- Advance Product Quality Planning (APQP)
- Total Productive Maintenance (TPM)
- Total Control Methodology (TCM)
- AWW Quality Improvement System (QIS)
- AWW Quality Operating System (QOS)
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