인재채용 – 독일

The Customer Service Specialist works within a Sales team to support all aspects of day‐to‐day sales activities with customers. CS is the primary contact for customers. The ideal candidate can work with customers and factories on a daily basis and demonstrates excellent coordination skills. Amkor is seeking a qualified individual to join the team in Europe (Munich office).   

핵심 업무:

• Work in close collaboration with the account director, technical program managers (assembly and test), and the operations department – sales, business units and factories
• 여러 공장 및 고객 서비스 인터페이스에 걸친 "일일" 생산 활동(필요 라인 최적화 포함) 관리
• First escalation path and direct interface with customers on operational issues involving; production planning, logistics, purchasing, finance, information systems and customer service
• 주간/월간 영업 및 운영 지표(고객 FCST/실제 비율, 생산라인 가동률, 만료 예정 자재 등) 분석
• Report and communicate production line issues, monitor engineering lots, hold lots, etc.) and inform the customer of reasons and potential delays
• Monitor production material provided by the customer, corresponding loadings and shipments targets in order to fulfill customer forecasts properly
• Manage and drive monthly forecast reviews and optimizations to fulfill operations planning and execution (data analytics to maximize line efficiency, capacity requirements, material management and adequate line resources)
• Process RFQs (Requests for Quotation) and provide quotes to customers
• 정기 가격 업데이트를 기반으로 MQ(Master Quote) 업데이트 및 관리
• Assist sales and factory with any customer direct request to change the agreed production process flow, to ensure immediate system pricing updates
• Follow up on and resolve customer payment issues, and invoice disputes
• Coordinate and Prepare Quarterly Business Review presentations, based on factory operational metrics (to be assessed and developed)

필수 자격:

• Bachelor’s degree or completed commercial training
• The Customer Service Specialist should be experienced in day‐to‐day sales activities in an industrial environment
• 반도체 업계 경력 우대
• 관련 업무 경력 3년 이상 필요
• 사내외 다양한 활동을 조율할 수 있는 능력을 가진 자
• MS Office Suite(Excel, Word 및 PowerPoint) 활용 능력 필수
• 영어 쓰기와 말하기에 능통한 자
• Good German language skill is an advantage

Additional Requirements:

• 다문화 환경에서 잘 어울리는 팀 플레이어
• 유럽, 미국 및 아시아 영업시간 내에서 유연하게 근무할 수 있는 자
• Self‐driven and showing initiative in the follow‐up of multiple customer relationships
• Knowledge of SAP, Sales Force and Agile is an advantage

관심있는 지원자는 AAESRecruit@amkor.com으로 이력서를 제출해 주세요.